Do you admit medical errors to patients?
Have you apologized to a patient after making a medical error? Would you be less likely to apologize and admit responsibility if it was a serious medical error?
The Memphis Commercial Appeal has an article Dr. Manoj Jain, chairman of the Healthy Memphis Common Table Community Partners Council and an infectious-disease physician, looking at this issue. Jain believes that disclosing errors is a must to maintain the long-term trust of a patient.
Today, with transparency and patient safety taking new priority, attitudes and practices toward disclosure of errors are changing. Two of every three health care organizations now have a disclosure policy in place.
Honesty about errors is essential to maintain trust [via The Memphis Commercial Appeal]
From Medical Economics magazine, more on patient relations ...
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